Shipping policy

Shipping Policy – Acacia and Willow

At Acacia and Willow, we currently offer domestic shipping only within Australia.

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Order Processing Times

- Orders are processed within 14 business days As we are away (excluding weekends and holidays) after you receive your order confirmation email.

- You will receive a notification with tracking details once your order has shipped.

- During busy periods or promotional events, processing times may be slightly longer.

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Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Please note that delivery times are estimated and may vary due to courier delays or other unforeseen circumstances.

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Tracking Your Order

Once your order ships, you will receive an email with a tracking number.
Please allow 24–48 hours for tracking updates to appear.

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Lost or Delayed Packages

If your order is delayed or appears lost, contact us at info@acaciaandwillow.com and we will assist you in resolving the issue.

Acacia and Willow is not responsible for packages marked as delivered by the carrier. Please ensure your delivery address is secure.

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Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for delivery issues due to incorrect or incomplete addresses. If you notice an error, contact us immediately before the order is shipped.